Thank you for your letter. We have got your letter today on morning. We are so sorry for our
mistake during your stay with the Inferno Hotel. Let we check on a few day. First, we have to
contact back to the hotel and find a problem. What they do some thing on your reservation ?
we hope you are not worry with a problem so much because we will find the real problem
on your reservation soon . We will telephone you as soon as I can with my response.
I would like to let you know about this problem that we are talking your complaint very
seriously. You are very important guest and we have a good thing to service of you . your
complaint will develop our company.
Thank you for choose my company to have our service of you. I will contact back to you if I
need to know more from you. We are promise you to never same problem again. Thank you
for being so patient.