Focus groups were convened in 2005 representing key segments of the community: teens, seniors, schools/parents, service/business organizations, and the faith community. Feedback was gathered on what library services they expected or desired from their public library and how well services were currently being delivered. After the conclusion of the focus group meetings, two open community meetings were held to gain a broader perspective and to help prioritize responses. Several meetings with the library staff were also conducted to fold in their valuable, frontline insights and provide feedback on the community's input.