This is an automatic email, please do not reply to this email ***
Dear Sir or Madam,
Thank you for your inquiry.
Please forgive us that it takes time to answer because all emails are processed in our headquarters.
Especially, it takes many days to answer during new year holiday.
Please contact your booking agent(BOOKING.COM etc) if you are in hurry.
Notes:
*Please inform us about the hotel name and your booking number when you inquire.
*Reservation, cancellation and modification cannot be accepted by email/fax and also even if our hotels.
Please contact customer services of the booking agents. (BOOKING.COM etc)
*If you would arrive later than expected check-in time, please telephone our hotel directly to keep your reservation.
*IMPORTANT: For BOOKING.COM users
If you have received an invalid card notification, please re-enter your credit card details again within 24 hours.
If you do not re-enter credit card details, your reservation might be canceled.
- We do not execute card authorization manually because card authorization is processed automatically.
- Do not use debit cards because debit cards might cause unexpected troubles.
We appreciate your understanding in advance.