Appendix 1: Scenario
Your name is Jess Hogan. As the administrative worker at Innovative Widgets, it is your role to take meeting minutes for company meetings.
The purpose of the meeting is to solve some distribution problems. However, timelines are short and you must record clear, concise, and accurate minutes if the plan is going to work.
The following transcript of minutes is taken from the meeting. In attendance were:
● Bob Jenkins (CEO),
● John Anderson (Team Leader Customer Service), and
● Jane Smithers (Distribution Coordinator).
Robert Rogers (Deliveries) was asked to attend but has been unable to make the meeting.
The agenda for the meeting is brief and to the point: Resolve the customer complaints issue.