As manager of Harper's Bargain Emporium, /Donna/ Morris has her
people skills tested on a daily basis. Already this morning, Bessie
Lewis, a clerk in ladies fashions came in late and upset from an
accident on the way to work. Then Donna was called to sporting goods
to deal with a customer who requested to see the manager about a
refund on a damaged exercise bike. She said it didn't work because she
didn't lose any weight, so she kicked it and broke her foot. Auggie
Barnes in appliances is in a bad mood because his wife left him again.
Lila Woods is happy and excited about her new grandchild and looks
to Donna for a few kind words. On top of all of this, Donna will
shortly have to deal with three visiting company executives. One is a
"brisk, no-nonsense grouch," one a "nervous little mouse," and one a
"silly old playboy.