LICENSEE shall not be liable to pay for additional support services, including but not limited to correction of the software and restoration of data loss, being due to an error or defect caused directly by Megasol or indirectly by any circumstances under the control of Megasol, unless the support requested by LICENSEE falls outside of the services provided for in ง 2.1 in which case Megasol will, in advance and at no cost, inform LICENSEE of the cost of such additional support and LICENSEE shall have the right at no cost to withdraw the request for the additional support.