Dear Volunteers:
It’s easy (implied “for you”) to skip paperwork. Caring people
like you, people who volunteer for work on a hot line, are
there to do the work—to provide the kindness (implied “you
are there to provide the kindness”) callers need. When we
ask you to use forms and fill out reports, we know it’s hard
for you to muster enthusiasm.
Good news! Volunteers report that the new log sheets are
easy to complete. Sure, there are growing pains, and we need
to work out a few bugs, but the forms are doing what we need
them to do: track calls and provide broad statistical data.
You have been terrific in your openness to change and in
your support in helping us achieve this quality objective
that has been essential to the program’s success. Any questions?
Please call me (implied “You call me”) directly. And
again, thank you, thank you.
Warmly, Mary Jo