The thinking has turned upside down Traditionally, when people spoke about organizations, they usually thought of them in terms of a four-level hierarchy:
• the executive at the top
• the managers • the supervisors
• the front-line staff on the bottom It looks like a pyramid.
It used to be that everyone in an organization focus on upper management almost exclusively. Current management thinking sees this pyramid upside down! It is now recognized that since the purpose of organizations is to provide a product or service, and the front-line staff is the group who do this, everyone in the organization should be supporting them. It is a manager/supervisor’s job to help employees be successful in their work.