I have just received your March 24 letter about the damaged shipment you received through
Green Tree Freight and regret the inconvenience that it has caused you.
From your account of the problem, I am quite sure that your request for the $240 adjustment
on the damage to the 2 crates of Valjean Cristal stemware will be granted. A certain amount of
breakage of this sort does unavoidably occur in cross-country shipping; I am sorry that it was
your company that had to be the one to suffer the delay.
I must remind you to keep the damaged crates in the same condition in which you received
them until one of our representatives can inspect them. That inspection should take place
within 2 weeks.
If all is in order, as it sounds to be in your letter, you can expect the full reimbursement within
2 weeks after our representative's inspection. I hope this unfortunate accident will not keep you
from having merchandise shipped by Green Tree Freight in the future.