The customer have trace file and From the trace file, we have found that 2 requests from 10 (at least) got request time out while request to ebay. So, this have affects our customer while surfing ebay.com. Some pictures just won't show up. And we also have some systems detected response time to top websites. The result for ebay is quite bad as well. Please see example below:
We hope this will be useful to you.