Swarovski warrants that Swarovski branded products purchased from an authorized Swarovski retailer, including online at www.swarovski.com, are of merchantable quality and free from material or workmanship defects, provided they are subject to normal use. Swarovski will repair or may replace, in accordance with the provisions of this warranty policy, any Swarovski branded product during the duration of the warranty, explained in Question 4 below, if it is determined that the product has a material or manufacturer defect.