Reverse Logistics Objectives and Goals. Participants provided a variety of inputs
regarding the primary performance goals of their organizations reverse logistics process.
Once open and axial coding were completed, it resulted into the classification into one of
five primary concepts: minimize the processing cost of returned goods, maximize
customer service levels, minimize inventory levels of returned products, minimize the
processing time of returned products, and minimize disposition time of returned product.
Figure 4.1 displays the five concepts in an integrated descriptive model and their
respective relationships and impact on each other are displayed. Each of the five
concepts is discussed and how they relate to the other performance objectives.