The Six Sigma proposes to use a method of problem solving to pilot projects, Figure 3.
This method follows a conductive five-step necessary to obtain reliable results, contracted in the acronym DMAIC for : Define, Measure, Analyze, Improve or Innovate and Check.
The DMAIC approach of Six Sigma is with his toolbox as a filter to pass from a complex problem with many uncontrolled variables to a situation where quality is controlled. It is as follows:
D for Define: This phase helps clarify the issues of the project, to identify customer expectations, to set goals and designated project stakeholders. In this first step, it is necessary to focus on the process that generates the product or service and the map in order to be familiar;