Mahapatra and Lai (2005) stated that end user training can be evaluated at five levels. The five levels are; technology, reaction, skill acquisition, skill transfer and organisational effect. In assessing change that occurs after a period of training, researchers may tap one or all of three conceptually different kinds of change: alpha, beta and gamma (Sadri and Synder, 1995). In alpha change, the participant‟s report of change is unbiased between time one and time two (the pre- and-post-ratings) because it is based on an instrument that that has been continuously calibrated. Beta change refers to an apparent change where the measuring instrument has been recalibrated by the participant during the measurement intervals, i.e. individual perceptions of the response scale have changed. Gamma change refers to a situation where the participant redefines or reconceptualises some relevant information (Iyer at. el., 2009).