In the absence of a universal and comprehensive definition of KM, it is common myth that KM and IT are
conceptually interchangeable. However, KM means much more than IT and it is crucial to view them as
mutually exclusive. This is because an organisation does not have to employ IT for it to manage some of its
knowledge assets. An example is in some smaller organisations, where ‘Quality Circles’, ‘Story telling’ and
‘Lessons Learned Registers’ are used for managing knowledge. These approaches do not have to employ
information technology as we know it.