Hello Prutdhi, Thank you for contacting GSX Help. Please provide the tracking number and packaging list for further assistance in this case. If you would like to send us reply, please ensure the "Status" field is selected as "Open" and "Escalated to field" is selected as "Apple".". If you feel your issue now resolved, please ensure the "Status" field is escalated as “Closed" Have a good day. Regards, Vignesh Kumar.V | Apple Care APAC AppleCare Channel Support Specialist.