1 We don't have the SAP performance report
2 We have 3 client for SAP ( DEV , QAS , PRD ) and Job interface
3 We have 129 license and we don't have authorize AL08 to access SAP-PRD
4 24*4 for customer service get problem and solving easy problem and 8*5 for service team & develop team
5 we don't know about backup schedule of IT-One
6 sometime we found system slow