The area influenced by the largest number of management techniques was management as a whole, followed by
customer relationship, structure and work allocation, and the result control system.
The results of the interviews reflected greater use of LO features than BPR. Although the management practices
of different organizations contained
is no sense in sending the big company. The person returns and offers a half-day or whole day internal training
seminar; he/she speaks about what he/she saw, heard and le A further common learning method that is
practiced rt days where they are informed about new technologies
and a so-called camp or code is created, where the new information can be practiced together and they can see what
Some of the interviewees did describe BPR as outsourcing some services or creating an essentially different
structure. It has been dealing more with resizing management or replacing some key persons. In practice, however,
structure/.../ this has led to important changes twice some fields were dislodged or working tasks were
.