This study investigated the impact of marketing mix in attracting customers to Saderat Bank in
Kermanshah Province. Questionnaire which included 30 questions was used to collect information in
this research. The reliability of the questionnaire was calculated using Cronbach's alpha, and a value of
0.882 was obtained, greater than 0.7 which is the reliability of the questionnaire. The population used in
this study is the customers of Saderat Bank in Kermanshah Province, with at least one account, interestfree
loans and savings. 250 questionnaires were collected by stratified random sampling. The work has
one main hypothesis and 5 sub- hypotheses. Pearson correlation test was used to test the hypotheses. It
was established that factors in the marketing mix have a significant positive effect in absorbing
customers. That means the bank has a significant positive effect.
Key words: Marketing, marketing mix factors, customers‘ orientation, customers‘ satisfaction.