In the event that our engineer failed to diagnose the problem on site, the equipment and/or parts will be
retrieved for further diagnosis and repair from the site, Epoint shall provide a loan set to ensure that the
customer's operation is not duly interrupted. The loan equipment and/or parts shall be provided at no extra
cost to the customer until the loan equipment and or part is being repaired or replace. However customer
must return the loan equipment and/or parts to Epoint once the retrieve equipment and/or part has been
repaired or replaced within one(1) week. Customer just need to pay the cost of the parts replaced