Some have predicted
that traditional delivery
services could be
vulnerable to new business models. We
believe these views understate the increasing
importance of customer experience. At UPS,
we’re giving consumers more flexibility than ever
to receive packages when and where they choose,
and to make returns easier than ever. In short, we
enable shippers to provide their customers with
a stellar end-to-end experience that others can’t.
We provide UPS customers with thechoice,
convenience andcontrol