4.4.1. The role of a PM manager
One person of the cross-functional initiatives
group manages the performance reporting process.
He collects data from various sources, publishes
the monthly reports, discusses the results with
managers and manages the agenda of follow-up
actions, and continues to develop the PM method. 4.4.2. Scorecard format
The format of the scorecards has changed significantly
since the design project ended. This
confirms that the format is a fluid element for the
development and implementation of PMSs,
while––as we will discuss in Section 4.4.3––the
individual metrics provide a much more stable
foundation of the system. 4.4.3. Coordination of initiatives
The topic of coordination between various PM
initiatives remains to be a central element of developing
and implementing PMSs. This has become
apparent for the implementation of a global
Operations scorecard. 4.4.4. The role of information systems
Further developments of the PMS will be based
on the implementation of new information systems.
The company will go live with new information
systems such as SAP, Siebel, and i2 by the
end of 2002, whereas in the current situation data
are gathered in spreadsheets from a wide variety of
information systems to create the scorecards.