DEVELOP INTERNAL RESOURCES AND CAPABILITIES By designing a system
in-house, companies can develop and train an IT staff that understands the organization’s business functions and information support needs. Many firms feel that in-house
IT resources and capabilities provide a competitive advantage because an in-house team
can respond quickly when business problems or opportunities arise. For example, if a
company lacks internal resources, it must depend on an outside firm for vital business
support. Also, outsourcing options might be attractive, but a series of short-term solutions would not necessarily translate into lower TCO over the long term. Top managers
often feel more comfortable with an internal IT team to provide overall guidance and
long-term stability