A Concierge Assists Guests
Concierges are typically employed by the travel industry. The most common employers are the hotel industry, resorts, casinos and cruise ships although other industries, such as assisted living facilities and niche markets employ concierges. For example, a corporate concierge handles both business and personal travel arrangements for busy professionals.
A concierge is always polite, flexible and accommodating. The concierge should be knowledgeable about the company and what it offers to guests. In addition, he or she is familiar with local businesses, venues and special events and listens to the requests made by guests, offering solutions or recommendations tailored to their needs.
While completing post-secondary training in the hospitality and tourism industry may help prepare an individual for this type of job, formal training is not necessary. Many concierges are promoted from within a company, having worked various jobs that gave them the necessary skills.