Recommendations
In order to make sure that the quality of service is not being compromised, it is vital to
ensure that the cleaning staff understands how housekeeping affects the overall hotel, as
well as the need for microorganism elimination with thorough cleaning. Some employees
may not completely comprehend how their simple task of cleaning can be the backbone of
the hotel’s reputation. This requires the supervisor to carry out regular inspections so that
if any of the staff members are not meeting the required service, they can be given more
training.
From what the author understands, more focus needs to be given on the training of
housekeeping staff. It is not uncommon for the hotels to change cleaning companies eve-
ry so often in Helsinki, this is something the author has come across in conversations with
several hotel managers. Often times the reason has been the same; many cleaning com-
panies provide excellent quality service initially, but soon after the quality starts to de-
crease, which is harmful to the hotel’s reputation. Individual assessment and appropriate
training would be one solution in order to solve this problem. Secondly, cleaning compa-
nies often times offer low price service to the hotels, which in turn means lower wages and
smaller number of staff members attempting to get the job done while effecting the quality.
The cleaning companies should not sacrifice on the quality of service provided in order to
get contracts from hotels; rather provide the best possible quality, which would ultimately
lead to a better reputation for the cleaning company as well.