But organizational research over the last decades provides ample evidence that this is a misguided assumption, and that the most adept team members or leaders use a wide aperture to gather the emotional information they need to deal well with their teammates' or employees' emotional needs.
Whether we notice the emotional forest or just zero in on one tree determines our aperture. When people saw cartoons depict ing, for example, one person smiling surrounded by others frown ing, eye-tracking devices revealed that most viewers narrowed their attention to just the smiling face, ignoring the others.
There seems to be a bias (at least among college students in the West, who are the bulk of subjects in such studies in psychology) to ignore the larger collective. In East Asian society, by contrast, people more naturally take in broad patterns in a group-a wide aperture comes easily.
Leadership maven Warren Bennis uses the term ."first-class noticers" for those who bring a finely honed attention to every situation, and a constant, sometimes infectious sense of fascination with what's going on in the moment. Great listeners are one variety of first-class noticers.
Two of the main mental ruts that threaten the ability to notice are unquestioned assumptions and overly relied-on rules of thumb. These need to be tested and refined time and again against changing realities. One way to do this is through what Harvard psychologist Ellen Langer calls environmental mindfulness:
constant questioning and listening; inquiry, probing, and reflectinggathering insights and perspectives from other people. This active engagement leads to smarter questions, better learning, and a more sensitive early warning radar for coming changes.
But organizational research over the last decades provides ample evidence that this is a misguided assumption, and that the most adept team members or leaders use a wide aperture to gather the emotional information they need to deal well with their teammates' or employees' emotional needs.
Whether we notice the emotional forest or just zero in on one tree determines our aperture. When people saw cartoons depict ing, for example, one person smiling surrounded by others frown ing, eye-tracking devices revealed that most viewers narrowed their attention to just the smiling face, ignoring the others.
There seems to be a bias (at least among college students in the West, who are the bulk of subjects in such studies in psychology) to ignore the larger collective. In East Asian society, by contrast, people more naturally take in broad patterns in a group-a wide aperture comes easily.
Leadership maven Warren Bennis uses the term ."first-class noticers" for those who bring a finely honed attention to every situation, and a constant, sometimes infectious sense of fascination with what's going on in the moment. Great listeners are one variety of first-class noticers.
Two of the main mental ruts that threaten the ability to notice are unquestioned assumptions and overly relied-on rules of thumb. These need to be tested and refined time and again against changing realities. One way to do this is through what Harvard psychologist Ellen Langer calls environmental mindfulness:
constant questioning and listening; inquiry, probing, and reflectinggathering insights and perspectives from other people. This active engagement leads to smarter questions, better learning, and a more sensitive early warning radar for coming changes.
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