The purpose of conflict
Changing what you do for a different outcomeConflict Management Course
Defining a difficult person
Working with difficult people
Using honesty and agreement
Turning arguments into discussions
Defusing blame
Active listening and responding
Understanding the roles people play
Dealing with strong feelings
Delivering bad news
Feeding the solution not the problem
Choosing appropriate conflict
Creating win-win: achieving resolution
Getting to the core of the problem
- See more at: http://www.impactfactory.com/open-courses/management-skills/conflict-management-course#sthash.42pMKRlP.dpuf