Refund Policy
·
Refund policies vary dependin
g on the type of fare
purchased. Refunds, when authorized, can only be
performed in North America. For
Business
P
remier and full fares, a full refund is
possible, less
7
% administrative fee, until 60 days
after the train’s departure date.
·
When applicable, exchanges can be performed before
departure in N. America, or in Europe by phone or at
any Euros
tar Station (Paris Nord, London
St Pancras
I
nternational, Brussels Midi, Ashford International).
An
e
xchange
f
ee applies per person/per segmen
t
,
approximately
€
33
. I
n addition
a 7
% administrative fee
will apply
w
hen performed in N. America
.
·
For exchanges in N. America, client must buy a new
ticket and then send the unused ticket back
for a refund.
A
llow enough time for the new ticket to be sent before
departure to Europe. Not all fares allow an exchange
in North America.
·
In Europe, clients are able to exchange (subject to
availability) their Eurostar tickets in Europe by calling:
0044 1777 77 78 77 (
within the UK dial: 0 1777 77 78
77). Traveler with a phone exchange needs to check
-
in via the manual booth 1 hour prior to departure and
inform the staff of the phone exchange and of the train
time onto which she/he has exchanged. The customer
needs to p
rovide the staff with the PNR# and the tariff
code (FBC). A boarding pass will then be issued and
the customer will be checked
in
. (the customer needs
to have both the original ticket and the boarding pass).