Over the next two weeks, Kathryn began to push her team harder than ever before regarding their behavior. She chided Martin, DecisionTech’s chief technologist, for eroding trust by appearing smug during meetings. She forced Carlos to confront the team about its lack of responsiveness to customer issues. And she spent more than one night with DecisionTech’s CFO, Jan, and its head of sales, Nick, working through budget battles that had to be fought.