these days, there is almost nothing he won't complain about. after clive was served mouldy strawberries on a British Airways flight, he used a courier service to send the fruit to the airline's chief executive. to compensate, BA invited his daughters, Nina and Zoe, to heathrow to personally inspect the airline's catering facilities. i just can't bear bad service, says Clive. we have a right to good service, and should expect it and demand it. in fact, what irritates me more than anything is that, unlike Americans, we British are hopeless at complaining.