help guests to organize and book their onward travel arrangement including dispatch of luggage . aware of the arrival and departure of groups and any special events taking place within the hotel. internally, safe delivery of mail and packages and will maintain a supply of stamps for domestic and foreign postage. to fulfill requests for secretarial work.
you keep a log book which all guests queries and requests are recorded. a basic requirement that we have of our concierge staff is that they display a courteous and professional manner in all their dealings with guests and fellow employees. Above all,