Method
sample and data collection
A convenience sample of 205 guest contact employees working at a large theme park voluntarily completed a pencil-and-paper based questionnaire. All respondents were from foreign countries and granted temporary working status. Two questionnaires were excluded due to excessive missing information resulting in 203 usable questionnaires. The sample was predominantly comprised of females (71.2%) with 91.2% of participants possessing college degrees. The participants' mean age was 23.6 years (20-23) and the average industry experience was 2.46 years (min 1 and max 9 years). For ethnicity, 53.9% of the respondents were Caucasian;25.4% were Hispanic; 10.4% were Asian; 2.1% were African; and 7.2% were other. The average hospitality work experience was 3.3 years. All of them worked in guest contact(front line) positions such as front dest, sever, cashier, and host