Sony was hit by one of the biggest data breaches in history when a hacker to its PlayStation Network service compromised the personal information of potentially 100 million users. Sony took the online platform , which lets people play games with others and access multimedia content , offline for weeks. To woo back its customers , it offered them a "welcome back package", which included free games and movies, as well as 1 million identify theft insurance policy per customer in the event that their personal information was used for illegal purposes. The estimated cost of the breach is a whopping 104 million British pounds , not counting reputational damage. A U.S. Congressional Committee, The U.K. Minister of Culture , and the city of Taipei were among those demanding more information about the breach