Experiential knowledge assets
Experiential knowledge assets consist of the shared tacit knowledge
that is built through shared hands-on experience amongst
the members of the organisation, and between the members of
the organisation and its customers, suppliers and af®liated
®rms. Skills and know-how that are acquired and accumulated
by individuals through experiences at work are examples of
experiential knowledge assets. Other examples of such knowledge
assets include emotional knowledge, such as care, love and
trust, physical knowledge such as facial expressions and gestures,
energetic knowledge such as senses of existence, enthusiasm
and tension, and rhythmic knowledge such as
improvisation and entrainment.