Communication with the Community
MCI.1 The organization communicates with its community to facilitate access to care and access to information about its patient care services.
Communication with Patients and Families
MCI.2 The organization informs patients and families about its care and services and how to access those services.
MCI.3 Patient and family communication and education are provided in an understandable format and language.
Communication Between Practitioners Within and Outside of the Organization
MCI.4 Communication is effective throughout the organization.
MCI.5 The leaders ensure that there is effective communication and coordination among those individuals and departments responsible for providing clinical services.
MCI.6 Information about the patient’s care and response to care is communicated among medical, nursing, and other health care practitioners during each staffing shift and between shifts.
MCI.7 The patient’s record(s) is available to the health care practitioners to facilitate the communication of essential information.
MCI.8 Information related to the patient’s care is transferred with the patient.