The operations group drives flawless execution across all engagements. They are responsible for allocating resources, managing and securing freelancers, working with HR and recruiters to bring on new employees, engaging third party vendors and partners, analyzing and recommending acquisitions, developing operating policies and processes, fostering teamwork, overseeing office management, establishing and measuring KPIs, resolving issues between departments, and taking charge in crisis situations. Simply, they are responsible for driving operational excellence across the organization.