Saravanan, Chuleeporn, and Huang,
Barbara Crabbe has received some inquiries from dealers on why they are receiving “invalid subordinate” error messages in JDU. The answer is just below.
If you hear from any dealers regarding this issue, please follow these steps to resolve:
1. Ask that the dealer’s Profile Administrator checks how they have set up the Org Chart in the Profile Administration tool. To find out who Profile Administrators are, use the Dealer Directory.
a. They should look up the account number of the person who is receiving the error message.
b. Then, they should check who their Primary Supervisor and Secondary Supervisors of that person are.
c. If there is any kind of “circular relationship” then that is what is causing the error message. (For “circular relationship” description, see below.)
d. The Profile Administrator of the dealership should fix this.
2. If the previous troubleshooting steps do not resolve it, please send me an e-mail and I will troubleshoot it. I have Administrator permissions in the Profile Administration tool.
Saravanan, Chuleeporn, and Huang,Barbara Crabbe has received some inquiries from dealers on why they are receiving “invalid subordinate” error messages in JDU. The answer is just below.If you hear from any dealers regarding this issue, please follow these steps to resolve:1. Ask that the dealer’s Profile Administrator checks how they have set up the Org Chart in the Profile Administration tool. To find out who Profile Administrators are, use the Dealer Directory.a. They should look up the account number of the person who is receiving the error message.b. Then, they should check who their Primary Supervisor and Secondary Supervisors of that person are.c. If there is any kind of “circular relationship” then that is what is causing the error message. (For “circular relationship” description, see below.)d. The Profile Administrator of the dealership should fix this.2. If the previous troubleshooting steps do not resolve it, please send me an e-mail and I will troubleshoot it. I have Administrator permissions in the Profile Administration tool.
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