I am writing to inform you that the goods we ordered from your company were damaged and have not been supplied correctly.
On checking the goods received on yesterday, we placed an order with your firm for 1200 bottle. the consignment arrived yesterday but contained only 1200 bottle and 288 were damaged when delivered.
these errors put our company in a difficult position, as we had to make some emergency purchases to fulfill our commitments to all our customer. This caused us considerable inconvenience.