The response received for the
statements on tangibility shows that most of the users are
satisfied with the physical facilities and equipments. 56.9% of
the users are satisfied with the modern equipments of the
library. Maximum number of users have the opinion that the
staff members are neatly dressed but less than 50% satisfied
with the physical facilities. The analysis clearly indicates that majority of the users are satisfied with the appearance and
physical facilities, equipment, personnel, and communication
materials