In terms of tourism marketing, the technology and innovation play a crucial role in higher quality of products and competitiveness. UNWTO (1999: 3), Clayton and Criscuolo (2002: 62) mentioned that technology from the modern information society, particularly internet has bought four key changes and apply equally to the tourism sector, which are; the ability to turn ideas into marketable innovation for a wide range of customers, increased speed to market and access to new product offerings via the internet, changed processes and the sharing of information within and between organisations, and shift in the balance of power between suppliers and customers due to the increased availability of information. However, Kirk and Pind (1998: 207) argued that the use of technology in the hospitality is not widespread compare with many other industries. The gap between management’s business needs and technology understanding, and hospitality tourism buyers being uncertain about the effectiveness of investments in technology are crucial factors of unsuccessful utilisation.