In its entirety, the Swedish insurance organization uses the guidance system every third time,
which is represented through the mean usage. Which company the best performer according to
the available four key indicators? To decide, a ranking from 1 to 23 of the data was conducted
by ranking all four indicators. The result is that company 31 had the best score with 6.50 points,
which is represented by Uppsala as the leading insurance company within the whole
organization. Before the implementation they spent almost 17 days handling a bike claim. By
using the system it takes the case workers five days less, which is time saving of almost 30
percent. Based on the pay-out before the guidance system, almost 2,000 SEK were paid-out on
average per bike claim. After the implementation costs of almost 350 SEK could be saved, which
is a cost saving of more than 15 percent.
By comparing Uppsala as the best performer with the worst performer, an enormous gap of
1,500 SEK in pay-out and 41 days in time spent can be seen. The project manager stated that
these data represent the successfulness of implementing the “Guidance” system, where the units