Background
The management of knowledge is promoted as an important and necessary factor for organisational survival and the maintenance of competitive strength. Wiig (2002) argues that not enough attention has been paid to human capital and its role in the competitive advantage of business in today's knowledge economy. knowledge management is the collective phrase for a group of processes and practices used by organisations to increase their value by improving the effectiveness of the generation and application of their intellectual capital.
A firm's knowledge encompasses a mix of framed experience, values, contextual information and expert insight that makes the incorporation of new experiences and information possible (Davenport and Prusak, 1998). This same knowledge entails the domain-related skills needed to boost organisational effectiveness through innovation and the enablement of a flexible knowledge management infrastructure (Watad, 2002).