Within six months, it was clear that the market was not successful. There were virtually no contributions from employees. A few employees accessed the library, but the primary access was to the human resources knowledge. The users had changed the intended global knowledge market into a human resources knowledge hierarchy. Pharmaco continued to operate the KMS, but shifted its focus to being a human resources knowledge hierarchy. Its new goal was to substitution the expert knowledge of the human resources group for the knowledge of managers and employees.