At the core of national and local efforts to improve the quality of healthcare is the concept of patient- and family-centered care. This is not a new concept; but rather one that could be viewed as receiving more talk than action in practice, in large part because there is no consistent agreement as to what patient- and family-centered care really is. Definitions and concepts within the patient-centered-care conceptual frameworks vary. Patient- and family-centered care is generally understood to be an approach in which patients and their families are considered integral components of the healthcare decision making and delivery processes. Berwick (2009) has asserted that patient- and family-centered care is a dimension of quality in which care is individualized and customized to patients and families, and in which they, not clinicians, have control over healthcare decisions. To effectively realize true patient- and family-centered care throughout all care-delivery sites and among all clinicians, however, we as healthcare providers essentially need to reconfiguring patient and clinician relationships.