Writing for the Web › best practices for online copywriting › logicFeatures and benefits are very different. Features are important to thecompany that provides the product or service. Benefits are important to thosewho decide to use the product or service.For example, consider a home entertainment system. Features could includesurround sound and a large flat screen television. The benefit: a cinema qualityexperience in your own home.Persuasive writing makes use of features, benefits and active verbs to createappealing messages for your personas:Enjoy cinema quality movie nights in your own home with a surround sound homeentertainment system.5.8.3 LogicThe structure of online copy can be compared most closely to the structureof a newspaper article. The headline, usually containing the most importantbit of information in a story, comes first. Online, visitors need to decidequickly whether or not to read a page. As a result of this, the most importantinformation needs to be at the top of the page.Start with the summary or conclusion – the main idea of the article.While clever word play in headings and titles can attract some attention, onlinethese need to be written to be as descriptive as possible. The copy is multi-tasking: not only is it informing visitors of what to expect, it is also tellingsearch engine spiders what the page is about. News Lead Key Facts Least Important DetailsFigure 5.9 Information Hierarchy