Therefore, we formulate the fallowing hypothesis:
H2: A more positive store image leads to a higher level of satisfaction
Positive affect (PA) has also been shown to be an important antecedent of satisfaction (Menon and Dube,2000;
Westbrook and Oliver,1991,Bloemer,2002). Therefore, we expect a positive relationship between positive affect
and satisfaction.
H3: A higher level of positive affect leads to a higher level of satisfaction.
A costumer, who prefers a continuous relationship with a supermarket in general, is expected to experience more
positive affect in the relationship with one particular supermarket than a costumer who has no desire for enduring
relationship with supermarkets in general (Bloemer,2002). As a result, we hypothesize:
H4: A higher level of customer relationship proneness leads to a higher level of positive affect.
Therefore, we formulate the fallowing hypothesis:
H2: A more positive store image leads to a higher level of satisfaction
Positive affect (PA) has also been shown to be an important antecedent of satisfaction (Menon and Dube,2000;
Westbrook and Oliver,1991,Bloemer,2002). Therefore, we expect a positive relationship between positive affect
and satisfaction.
H3: A higher level of positive affect leads to a higher level of satisfaction.
A costumer, who prefers a continuous relationship with a supermarket in general, is expected to experience more
positive affect in the relationship with one particular supermarket than a costumer who has no desire for enduring
relationship with supermarkets in general (Bloemer,2002). As a result, we hypothesize:
H4: A higher level of customer relationship proneness leads to a higher level of positive affect.
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