A. The request must be made on a Refund Application Form available from and forwarded to the Registrar, Strathfield College, Suite 503, Level 5, 451 Pitt Street, Sydney NSW 2000, Australia stating the reasons for the refund request. All supporting documentation must be supplied. i. Tuition fees, material fees, airport pick up and accommodation charges paid in advance to the College are refunded in full within 28 days when the Student Visa application is rejected in writing by an offshore Australian Embassy or High Commission. If your visa is rejected by DIBP in Australia you will be refunded in full within 28 days less AUD 330 administration charge. ii. Where Strathfield College is advised of your cancellation in writing 30 days or more prior to your course commencement date the tuition, materials and other fees paid to the College are refunded in full within 28 days less $330.00 administration charge. iii. Where Strathfield College is advised of your cancellation in writing less than 30 days before course commencement date the tuition, materials and other fees paid to the College are refunded in full within 28 days less $550.00 administration charge. iv. If you withdraw from a course due to failure to obtain a release letter the tuition and material fees are refunded in full within 28 days less $330.00 administration charge. v. If you withdraw from a course after commencing no refund can be given except in exceptional circumstances. For a packaged course the commencement date is the commencement of the first course. See point vi below. vi. Where there are exceptional circumstances beyond your control such as illness or bereavement, application for an exceptional circumstances refund must be supported by Certified Documents such as a Doctor’s certificate and/or other relevant documents verifying the situation. Decisions regarding exceptional circumstances refunds are at the discretion of the Chief Executive Officer.