We have had a text message from your friend to ask about collection Monday, which is fine, however he has asked us to pack it as parcelforce will be collecting it.
As explained to you we would not be packing this to post as we do not have the facility to pack these sort of items.
We were under the impression that your friend was going to collect it and sort out a company to do the packing ready to send to you.
Would it be easier to just refund you and forget this transaction as we are not able to pack this.