Summary
Robust systems that are successfully implemented must consider both process
implications and political ramifications. Do not forget the real-world implications of business process engineering. I do not profess to be a guru on
navigating the shoals of organizational politics. However, you cannot ignore
the perceived gains and losses a re-engineering effort will cause. Someone’s
“sacred cow”is going to get slaughtered (or they will think it is going to be),
and you have to prepare for it.
The ideas of managing the control point and the ultimate location of the
constraint involves a distinction that is not widely understood. Be prepared
for substantial discussion and debate on the relative merits of various options.
Even though I have discussed this concept in this chapter, I think it is best
to have this discussion during the assessment stage to guide the system design.
It is not as threatening at that stage, because the discussions are more abstract.