The community organizations/groups were highly
satisfied with KM operation for self-reliant
communities as a whole. When accessed at the village
level Ban Lao Rat Phatthana had more satisfaction
with operation of community organization knowledge
management than Ban Nam Kliang. Ban Lao Rat
Phatthana had an average satisfaction of 3.70
compared to Ban Nam Kliang’s 3.32. This was
determined to be due to greater top management
Phase 1:
Preparation
Phase 2:
Create
motivation,
awareness,
promote
participation
Phase 3:
Develop
KM Plan
Phase 4:
Implement
Plan
Phase 5:
Evaluation
• Identify and get to know community leaders
• Create team and core leadership
• Study community context, organization, and KM conditions
• Create motivations and awareness of working together as a team
• Create KM vision in community organizations
• Creating understanding of KM activities needing to be developed
• Generate KMS development plan and knowledge strategy for community
• Train community on use of computer for data, information, and
knowledge storage
• Identify indicators of success for the organization
• Create a learning community and promote KM/KMS as source of
knowledge
• Summarize and review planned activities for KM/KMS development
• Pilot use of KM process in the organizations
• Identify lessons learned from the pilot and modify the KM/KMS
development plans accordingly – Go to Phase 2 if necessary
• Grow the body of knowledge and KM to support the needs of the
community
• Evaluating the KM process
• Drive KM centers for self-reliant communities at the village level.
• Disseminate success stories to encourage continued use of KM/KMS
• Discussion and summarization of KM outcomes
• Go to Phase 2 if needed to continue to update the KM/KMS
Figure 1, KM Process Model for Self-Reliant Community in Thailand
4
Proceedings of the 43rd Hawaii International Conference on System Sciences - 2010
support as at Ban Lao Rat Phatthana, all the
community organization groups were greatly satisfied
with KM operation because the community leaders
were interested in and had participatory administration,
distributed work for all members to do according to the
functional roles of KM centers, leading to operation to
achieve the goals, visions, and missions. However,
three community organization groups at Ban Nam
Kliang had satisfaction with KM operation at a high
level and one group at a medium level because the
community leaders who were KM center heads had not
yet realized the importance of group forming and
participatory work performance and because they did
not participate in activities continuously.